General Dynamics Information Technology, a business unit of General Dynamics, has been awarded a $40 million task order under the Solutions for the Information Technology Enterprise (SITE) contract to support the Defense Intelligence Agency (DIA). The indefinite delivery, indefinite quantity, single task order award will cover five years if all options are exercised.
General Dynamics will provide 24-hour supervision for the Directorate for Information Management's enterprise service desk (ESD), which includes a customer call center and managing mission essential services. The company will be responsible for ensuring unresolved service desk requests are routed to the appropriate support organizations, as well as ensuring that all incidents are promptly and accurately documented in the incident tracking system. General Dynamics will team with other help desks at the customer location to provide a single virtual service desk to the customer community.
"Based on our experience supporting the Defense Intelligence Agency, we developed a high caliber support plan that will provide services more efficiently and decrease costs," said Thomas Kirchmaier, senior vice president of General Dynamics Information Technology's Intelligence Solutions Division. "Our information technology and data center consolidation and modernization expertise allows us to deliver a streamlined, agile, and responsive enterprise service desk to the DIA."
General Dynamics will consolidate seven regional service/help desks to two enterprise service desks in the D.C. area and Colorado Springs. These service desks will function 24 hours a day, seven days a week to support all DIA personnel.
Ron Ehrenfeld, vice president and general manager of General Dynamics Information Technology's Intelligence Solutions Division Defense Agencies Sector, said, "This contract award is the cornerstone of DIA's Directorate for Information Management's reinvention effort and will sustain our role in performing operations and maintenance task support. We highly value our 40 years of service to DIA and are working very hard to continue providing them the critical IT services they need for mission success."